Before you go, know the rule.
What to bring and what to do, step by step, for 104 government services. Every step links to the official page it came from.
These are drafts. We read each official page on 9 November 2026, but haven’t tried every service in person yet. Fees and times change, so open the source before you go. If it went differently for you, tell us.
What most people come for
DRPGet, replace or fix your NICDepartment for Registration of PersonsImmigrationGet or renew a passportDepartment of Immigration and EmigrationDMTRenew your driving licenceDepartment of Motor TrafficRGDCopy of a birth, marriage or death certificateRegistrar General’s DepartmentPolicePolice clearance for a job or visaSri Lanka PoliceWater BoardNew water connectionNational Water Supply and Drainage Board
Certificates and ID
15 guides
DRPFirst NIC, lost NIC and amended NICDepartment for Registration of PersonsRGDObtain certified birth, marriage or death certificateRegistrar General’s DepartmentRGDRegister a general marriageRegistrar General’s DepartmentRGDRegister a birth after the normal deadlineRegistrar General’s DepartmentImmigrationApply for Sri Lankan dual citizenshipDepartment of Immigration and EmigrationDRPGet a compliant NIC studio photograph referenceDepartment for Registration of PersonsRGDRegister a birth soon after it occursRegistrar General’s DepartmentRGDRegister an ordinary deathRegistrar General’s DepartmentRGDRegister a death after three monthsRegistrar General’s DepartmentRGDCorrect an error in a marriage registrationRegistrar General’s DepartmentRGDTranslate a birth certificate using RGD official translatorsRegistrar General’s DepartmentRGDObtain divorce documentation after a legal divorceRegistrar General’s DepartmentRGDTranslate a marriage certificate with RGDRegistrar General’s DepartmentDRPResolve an NIC number missing from bank or institution lookupDepartment for Registration of PersonsImmigrationRegister Sri Lankan citizenship for a child born outside Sri LankaDepartment of Immigration and Emigration
Passports and travel
11 guides
ImmigrationNew or renewed ordinary Sri Lankan passportDepartment of Immigration and EmigrationImmigrationOnline urgent passport biometrics visit: community field notes From people’s experienceDepartment of Immigration and EmigrationImmigrationTourist visa extension Being recheckedDepartment of Immigration and EmigrationMFAObtain consular document attestationMinistry of Foreign AffairsImmigrationApply for a Sri Lankan passport for a minor or adopted childDepartment of Immigration and EmigrationImmigrationReport a lost or stolen Sri Lankan passport and prepare replacementDepartment of Immigration and EmigrationImmigrationApply for or renew a Sri Lankan passport from overseas through a MissionDepartment of Immigration and EmigrationImmigrationRequest certified passport data-page copy or Arabic translationDepartment of Immigration and EmigrationImmigrationRequest one-way emergency travel document to return to Sri Lanka from overseasDepartment of Immigration and EmigrationImmigrationPrepare a Sri Lankan passport application as an existing dual citizenDepartment of Immigration and EmigrationImmigrationSeek Immigration identification certificate for a foreign national with lost, stolen or expired travel documentDepartment of Immigration and Emigration
Vehicles and driving
16 guides
DMTRenew or extend Sri Lankan driving licenceDepartment of Motor TrafficeRLRenew vehicle revenue licence onlineProvincial revenue licence officeRailwaysReserve a train seat on Sri Lanka RailwaysSri Lanka RailwaysDMTRegister a motor vehicle in Sri Lanka for the first timeDepartment of Motor TrafficDMTTransfer registered vehicle ownershipDepartment of Motor TrafficDMTAmend details on a vehicle's registration certificateDepartment of Motor TrafficDMTReplace lost vehicle registration certificate or number plateDepartment of Motor TrafficDMTApply for first Sri Lankan driving licenceDepartment of Motor TrafficDMTReplace a lost driving licence or correct its personal detailsDepartment of Motor TrafficDMTAdd another vehicle class to a driving licenceDepartment of Motor TrafficDMTConvert an old Sri Lankan driving licence to newer formatDepartment of Motor TrafficDMTConvert a foreign driving licence to a Sri Lankan licenceDepartment of Motor TrafficDMTPrepare for a vehicle emission testDepartment of Motor TrafficDMTCancel registration of a vehicle removed, destroyed or unusableDepartment of Motor TrafficDMTRead registered vehicle information through DMT eServicesDepartment of Motor TrafficNTCReport an unsafe or unfair public bus journey to NTCNational Transport Commission
Land and property
7 guides
RGDRequest land deed or extract copiesRegistrar General’s DepartmentUDAObtain building development or subdivision approvalUrban Development AuthorityRGDRegister a land deed or other property documentRegistrar General’s DepartmentRGDRegister a Power of AttorneyRegistrar General’s DepartmentRGDSearch Land Registry records through an authorized notaryRegistrar General’s DepartmentRGDCancel a previously registered Power of AttorneyRegistrar General’s DepartmentRGDRegister a subsequent Bim Saviya title transactionRegistrar General’s Department
Police and safety
7 guides
PoliceReport a police complaint via Tell IGPSri Lanka Policegov.lkSubmit a Public Security Help Desk 118 complaintGovernment of Sri LankaPoliceApply for a national police clearance certificateSri Lanka PoliceHRCSLSubmit a complaint to Human Rights CommissionHuman Rights CommissionCERTReport a cybersecurity incident to Sri Lanka CERTSri Lanka CERTPoliceReport a lost phone to Sri Lanka PoliceSri Lanka PoliceNCPAGet immediate child-protection help through NCPA ChildLine 1929National Child Protection Authority
Jobs and work abroad
12 guides
Labour DeptSubmit a Department of Labour complaintDepartment of LabourSLBFERegister or renew with the Foreign Employment BureauForeign Employment Bureau (SLBFE)Labour DeptClaim Employees Provident Fund benefitsDepartment of LabourETFWithdraw ETF balance after leaving employmentEmployees’ Trust Fund BoardRGDApply for a first notary licence as a qualified attorneyRegistrar General’s DepartmentRGDExtend an existing notary licence to an additional languageRegistrar General’s DepartmentRGDTransfer a notary's registered judicial zoneRegistrar General’s DepartmentUGCCheck University Services Appeals Board eligibility for staff disciplinary or appointment appealsUniversity Grants CommissionSLBFEFile overseas-employment grievance through SLBFEForeign Employment Bureau (SLBFE)SLBFEApply for SLBFE medical-benefit insurance after returning to Sri LankaForeign Employment Bureau (SLBFE)SLBFEPrepare an SLBFE death-related insurance claim for a deceased migrant workerForeign Employment Bureau (SLBFE)SLBFECheck if a foreign-employment recruiting agency is licensedForeign Employment Bureau (SLBFE)
Banks, tax and money
8 guides
IRDRegister for TINInland Revenue DepartmentCAAComplain about a defective product, service or warranty to CAAConsumer Affairs AuthorityCRIBObtain your individual CRIB MyReport credit reportCredit Information Bureau (CRIB)CRIBRegister for corporate CRIB MyReport accessCredit Information Bureau (CRIB)CRIBDispute wrong information on a CRIB credit reportCredit Information Bureau (CRIB)IRDReport suspected tax evasion through the IRD public formInland Revenue DepartmentCBSLSubmit a financial consumer complaint to CBSL Financial Consumer Relations DepartmentCentral Bank of Sri LankaCBSLRespond to suspected unauthorized credit-card transaction and escalate if unresolvedCentral Bank of Sri Lanka
Water, power and phone
8 guides
Water BoardFile a water supply or sewage complaintNational Water Supply and Drainage BoardTRCSLEscalate a telecommunications complaintTelecommunications Regulatory CommissionCEBReport an electricity service issue to CEBCeylon Electricity BoardPUCSLComplain to CEB or LECO about electricity supplyPublic Utilities CommissionPUCSLEscalate an unresolved electricity complaint to PUCSLPublic Utilities CommissionPUCSLHandle an electricity complaint versus formal disputePublic Utilities CommissionWater BoardApply for a new NWSDB water connectionNational Water Supply and Drainage BoardWater BoardPay NWSDB water bill or new-connection charges onlineNational Water Supply and Drainage Board
Health and welfare
5 guides
gov.lkFile a professional misconduct or negligence complaint against a medical practitionerGovernment of Sri Lankagov.lkRaise and track a Sri Lanka Medical Council support inquiryGovernment of Sri Lankagov.lkFind the correct Aswesuma welfare application or appeal channelGovernment of Sri Lankagov.lkVerify a medical certificate for foreign employment through SLMCGovernment of Sri Lankagov.lkRequest formal SLMC practitioner registration verificationGovernment of Sri Lanka
Schools and exams
5 guides
Exams DeptRequest examination certificates onlineDepartment of ExaminationsUGCReport university ragging or sexual and gender-based violence to UGCUniversity Grants CommissionUGCDownload a UGC university selection letter for academic year 2025/26University Grants CommissionEducationSubmit a public grievance to the Ministry of EducationMinistry of EducationEducationPrepare for Grade 1 school admission using the 2027 circularMinistry of Education
Complaints and RTI
10 guides
OmbudsmanSubmit a public-service complaint to the OmbudsmanParliamentary OmbudsmanRTIRequest public information under RTI ActRight to Information CommissionDRPReport a problem with DRP/NIC services to Internal AffairsDepartment for Registration of PersonsRGDSubmit an inquiry, complaint or suggestion to RGDRegistrar General’s DepartmentWater BoardReport alleged corruption within the National Water BoardNational Water Supply and Drainage BoardRTIAppeal an RTI refusal or missed deadline to the Designated OfficerRight to Information CommissionRTIAppeal an RTI Designated Officer decision to the RTI CommissionRight to Information CommissionRTILocate the correct RTI Information Officer for an agencyRight to Information CommissionDMTEscalate a DMT service complaint or appeal through its published WhatsApp contactDepartment of Motor TrafficDMTSend a general inquiry to the Department of Motor TrafficDepartment of Motor Traffic
No guide for that yet. Tell us which office you need and we’ll add it.
Didn’t go the way the guide says?Send it to us. We post it, tag the office and stay on it until it’s fixed.