Send a complaint

National Water Supply and Drainage Board

File a water supply or sewage complaint

Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.

Steps

  1. Open NWSDB online complaint page

    ebis.waterboard.lk (opens in a new tab)

  2. Choose issue class, such as main leak, low pressure, no water, water quality or sewerage

  3. Select region and enter contact/address details

  4. Submit complaint through official service, retaining any issued case ID

Didn’t go like this?Tell us what happened. We post it, tag the office and stay on it until it’s fixed.