National Transport Commission
Report an unsafe or unfair public bus journey to NTC
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Check whether bus is regulated by NTC or a provincial authority, especially for intraprovincial routes
ntc.gov.lk (opens in a new tab)Use NTC 1955 hotline or official public complaint portal, which begins with bus registration number
cms.ntc.gov.lk (opens in a new tab)Explain concern such as unsafe driving, fare/ticket problem or conduct with accurate time and location
ntc.gov.lk (opens in a new tab)Only once complaint is lodged, preserve the actual NTC reference and use the portal's Find Complaint Status option
cms.ntc.gov.lk (opens in a new tab)