Consumer Affairs Authority
Complain about a defective product, service or warranty to CAA
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Decide whether the issue concerns goods or services within CAA's published remit
caa.gov.lk (opens in a new tab)Preserve receipts, warranty, correspondence and records; prepare a written description
caa.gov.lk (opens in a new tab)Check CAA's stated three-month submission time window against current law and your transaction before relying on it
Send written complaint to Director General or appropriate CAA district office; hotline 1977 can supply direction
caa.gov.lk (opens in a new tab)Keep proof of transmission and any acknowledgment; the CAA may investigate or mediate
caa.gov.lk (opens in a new tab)