Terms

What aiyo is

aiyo is an independent website run by the aiyo team. It isn’t a government service, and sending us a complaint isn’t the same as making an official complaint to the office. We make problems public so they’re harder to ignore. We can’t promise that anything will be fixed.

When you send a complaint

By sending, you confirm that:

• it’s true, as far as you know;
• you took the photos and videos yourself, or you have the right to share them;
• it doesn’t include threats, hate, or accusations against a named person;
• it doesn’t share other people’s private details unless they’re needed to explain the problem.

What we do with it

We check every complaint before anything is posted. We may shorten it, translate it, fix the wording, or remove personal details. We name the office responsible, never an individual officer. We may decide not to post a complaint, for example if we can’t check it, it’s outside what aiyo covers, or it could put someone at risk.

Permission to post

What you send is still yours. By sending it, you give aiyo free permission to edit, translate and publish it, together with your photos and videos, on this website and on our social media accounts, to make the problem public. You can ask us to stop at any time. We’ll remove the post from our website and our own accounts, but we can’t take back copies other people have already shared.

About the guides

The guides are written from official government pages and from people’s experiences. Rules, fees and timings change, so always check the official source linked on each guide before you go. The guides aren’t legal advice.

Don’t misuse the site

Don’t send spam, use bots, try to break or overload the site, or pretend to be someone else. We may block complaints that do.

If you think a post is wrong

If you think something we posted is wrong or unfair, or you’re mentioned in it, email buildsbyhameed+aiyo@gmail.com. We’ll look at it quickly and correct or remove it if we got it wrong.

Limits

We work hard to get things right, but the site and the guides are provided as they are. As far as the law allows, aiyo isn’t responsible for what government offices or other people do in response to a post, or for losses caused by relying on a guide.

Law and changes

These terms are governed by the law of Sri Lanka. If we change them, we’ll update the date at the top. Our privacy page explains how we handle your details.