Send a complaint

Department for Registration of Persons

Resolve an NIC number missing from bank or institution lookup

For Person informed by bank or institution that their issued NIC is not present in DRP database

Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.

Steps

  1. Confirm the problem is institutional inability to retrieve NIC details, not a lost or expired NIC

    drp.gov.lk (opens in a new tab)

  2. Review DRP's official NIC lookup problem instructions and consent/privacy notice

  3. Prepare the latest issued NIC, original birth certificate with required certification, and phone number

  4. Contact DRP's Number Confirmation Branch by the official published email, or use provincial/DS office when email unavailable

  5. Present the physical NIC when requested for system-upload evaluation; wait for agency decision

Didn’t go like this?Tell us what happened. We post it, tag the office and stay on it until it’s fixed.