Public Utilities Commission
Escalate an unresolved electricity complaint to PUCSL
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Complain to electricity supplier first and preserve its reference or evidence
pucsl.gov.lk (opens in a new tab)If unsatisfied or supplier has not responded in the period applicable to the case, consult PUCSL complaint eligibility
pucsl.gov.lk (opens in a new tab)Choose PUCSL's online DRS or published written, telephone, email or fax route
Submit factual record and maintain a reference from PUCSL if issued
PUCSL may request observations from supplier, but specific timing and response are not guaranteed
pucsl.gov.lk (opens in a new tab)