Send a complaint

Ceylon Electricity Board

Report an electricity service issue to CEB

Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.

Steps

  1. Avoid contact with exposed electrical equipment or fallen wires

    ceb.lk (opens in a new tab)

  2. Call CEB's published customer line 1987 or locate the relevant distribution office

  3. Provide accurate service location and report details, saving any issued reference

  4. For unresolved matters check the applicable regulator or service escalation route

Didn’t go like this?Tell us what happened. We post it, tag the office and stay on it until it’s fixed.