Telecommunications Regulatory Commission
Escalate a telecommunications complaint
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Raise complaint with telecom operator first, keep its reference
trc.gov.lk (opens in a new tab)If provider response is inadequate or delayed, submit a written complaint to TRCSL
TRCSL may seek operator response and advise complainant by writing
If remedy remains unacceptable, TRCSL describes further committee process