Public Utilities Commission
Handle an electricity complaint versus formal dispute
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
First classify issue as supplier complaint, or an actual dispute over supplier decision
pucsl.gov.lk (opens in a new tab)Review PUCSL published Dispute Resolution Procedure and scope
pucsl.gov.lk (opens in a new tab)Commission page says a pre-mediation assessment can identify mediation, arbitration or courts
Select appropriate official dispute-resolution route after jurisdiction and rights checks