Central Bank of Sri Lanka
Respond to suspected unauthorized credit-card transaction and escalate if unresolved
For Cardholder or account holder who observes unauthorized or fraudulent transaction attempts
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Treat unauthorized spending or lost card information as time-sensitive; use the verified issuing bank's own official contact immediately, not third-party social messaging links
cbsl.gov.lk (opens in a new tab)Notify the financial service provider promptly of actual/suspected fraudulent transactions or lost key financial documents, which CBSL's FCRD page identifies as consumer responsibilities
Ask issuer directly which protective card/account steps and dispute reporting it requires, retaining time and reference of any actual bank acknowledgment
Record transaction facts and send dispute information only via secure official issuer channel; avoid publishing personal financial data
If the issuer's response is unsatisfactory and it is a CBSL-regulated institution, review FCRD's official complaint form and verified submission channels
If FCRD actually acknowledges the complaint, retain the assigned reference number; supply updated complaint position for further review only as needed