Central Bank of Sri Lanka
Submit a financial consumer complaint to CBSL Financial Consumer Relations Department
For Customer of a CBSL-regulated bank, finance, leasing, primary dealer or listed payment system provider
Draft. Written from the official page, read on 9 November 2026. Not tried in person yet, so check the source before you go.
Steps
Confirm that the complained-about institution/service falls into a CBSL-regulated category listed by FCRD; some payment participants are covered only for payment-system issues
cbsl.gov.lk (opens in a new tab)Collect accurate dates, account/service type and relevant provider correspondence without collecting or exposing passwords, PINs or full payment-card data
Open the CBSL-listed complaint submission form link and independently confirm the current form version and any required signatures before use
cbsl.gov.lk (opens in a new tab)Prepare a clear factual complaint and send by the authority's published email, post or fax channel after checking latest official contact details
cbsl.gov.lk (opens in a new tab)Preserve dispatch evidence but do not treat sending a message as agency receipt. The FCRD page states that a specific Complaint Reference Number is sent after its receipt
Follow the actual FCRD assessment and provider's written reply; no automatic finding of liability or consumer compensation is assured
If dissatisfied with financial institution response, provide the latest complaint position to FCRD when requesting further review, as the public FCRD process describes